Frequently Asked Questions
Everything you need to know about the world's best streetwear and exclusive drops.
How long does shipping take and how can I track my order?
Orders are typically processed within 24 hours. Domestic express shipping usually takes 1-3 business days, while international shipping can take 5-10 business days. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy for streetwear and sneakers?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached and in their original packaging. Please note that certain exclusive drops and undergarments may be final sale for hygiene and rarity reasons.
Are the products sold on Culture Kings authentic?
100% yes. We are an authorized retailer for every brand we carry, including Nike, Jordan, Adidas, and Carré. Every item is guaranteed authentic and sourced directly from the manufacturers.
Do you offer 'Buy Now, Pay Later' options?
Yes, we support various flexible payment methods including Afterpay, Klarna, and Zip Pay, allowing you to secure the latest heat and pay for it in interest-free installments.
How do I know what size to order?
Each product page features a detailed size chart. Since we stock brands from all over the world, we recommend checking the specific measurements for each garment. If you are between sizes, we generally recommend sizing up for that signature oversized streetwear fit.
What should I do if an item I want is out of stock?
Many of our most popular items and limited editions sell out fast. We recommend signing up for 'Back in Stock' notifications on the product page and following our social media channels for news on restocks and new arrivals.